Customer Satisfaction is our #1 priority. We cover all purchases with a 30 day money back guarantee Please open and inspect all items upon receipt. Any damages must be reported within 7 days. All returned items must be in the original condition w/ packaging, literature, warranty, and registration intact. Please enclose a copy of the original invoice stating the reason for return. Email or call us to obtain your return authorization number. Include your RA# on the shipping label only. Packages without an RA# will be refused by our warehouse. Do not write on the box or deface the product packaging. Return shipping is at the customer's expense. Shipping fees will not be refunded. For your protection, you may wish to insure the package when you mail or ship it back to us. BCA is not responsible for the loss of or damage to any returned merchandise. Certain items will have a restocking fee deducted from the refund or credit. Any items being returned that are over 30 days from the date received are subject to a store credit refund upon approval. All items being returned within 30 days, must have a Return Authorization number on the mailing label. Please call or email us for your Return Authorization number. Any items that have been discontinued or are marked as closeout cannot be returned or exchanged. A 10% restocking fee will apply to items being offered with Free Ground Shipping. This is in addition to the regular return policy. Software, cassettes, DVD's, compact discs, books, and special orders are not returnable. For health and hygiene reasons, personal items such as breast pumps (with the exception of Ameda brand pumps), breast-feeding items, nursing bras, nipples, pacifiers, diapering, bathing and potty items, mattresses/pads, etc. cannot be returned once opened. Send approved returns to The Baby Club of America, Inc Attention Returns and Exchanges 738 Washington Avenue West Haven, CT 06516 (RA# --------------------) Items that are received with shipping damage will be replaced with the same item at no charge. If no replacement is desired, regular return guidelines will apply. In the unlikely event that you have a problem with a product, we recommend that you contact the manufacturer of the product before contacting us. Most of the items that we sell are backed by a manufacturer's warranty. If no replacement is desired, regular return guidelines will apply. The majority of manufacturers prefer to deal directly with the consumer to provide the fastest and least troublesome solutions. They will be able to determine if replacement parts or a replacement product need to be sent. Colgate products: Babycatalog.com will service these warranties directly. If you experience a problem, please contact our customer service department. Under these warranties, the consumer will assume responsibility for the shipping costs incurred for returns and replacements. Please allow approximately 15 days for credits to be processed.